Privacy Policy

At craftgen, your privacy is not just important to us—it’s at the heart of everything we do. We fully understand the trust you place in us when sharing your personal information, and we are committed to protecting that trust with the utmost care and security. This Privacy Policy outlines how we collect, use, and protect your data, ensuring you can interact with us confidently, knowing your privacy is always safeguarded.

Your Privacy, Our Promise

Important: Your trust is invaluable. Rest assured, we will never sell, rent, or share your personal data with third parties. Your privacy is our responsibility, and we are dedicated to protecting it at every step of your journey with us.

1. The Information We Collect

We collect personal data in various ways, such as when you make a purchase, register for an account, or communicate with us. The information we collect includes:

  • Personal & Contact Information: Your name, email address, shipping and billing addresses, order history, customer support communication, product preferences, and any other details you choose to share.

  • Transaction Information: Payment-related details, such as the name on your card, card type, partial card number, and other payment data.

  • Technical Data: Your IP address, browser type, operating system, language, location, and platform when visiting our website.

  • Marketing Preferences: Your preferences for receiving promotional communications and your preferred method of contact.

2. Information You Choose to Share With Us

You may voluntarily share personal information in various ways, such as making a purchase, leaving a review, or submitting content like photos, videos, or comments. This can include your name, email, shipping address, product preferences, and any other details you share to help us improve your experience.

3. How We Use Your Information

We use your information to:

  • Enhance your experience: Personalize our services and communication to match your needs and preferences.

  • Provide tailored recommendations: Suggest products based on your past interactions with us.

  • Offer responsive support: Address any questions, concerns, or issues related to your orders and overall experience with us.

  • Ensure smooth transactions: Process your orders securely and efficiently while managing your account seamlessly.

  • Provide ongoing assistance: Offer continuous support to ensure your satisfaction, both before and after your purchase.

4. Cookies, Web Analytics, and Tracking

To improve your browsing experience, we use cookies, web logs, and Google Analytics. These technologies allow us to remember your preferences, enhance site performance, and personalize your overall experience. You can adjust your cookie settings or opt out of Google Analytics at any time using your browser tools.

5. Email & Text Notifications

With your consent, we may send you updates on new products, promotions, and important news via email or text. We ensure that we send no more than four messages per month to avoid overwhelming you. If you ever want to unsubscribe, simply contact us at , and we will respect your preferences.

6. Sharing Your Data

While we will never sell or rent your personal information, we may share it with trusted third parties who help us provide our services:

  • Payment Providers: Banks, payment processors, and shipping carriers.

  • Service Providers: Web hosting, advertising platforms, and other essential services.

  • Legal Requirements: We may disclose your data when required by law or to prevent fraud.

7. Protecting Your Personal Information

We take your data security seriously. We use SSL technology to encrypt your payment details, and all transactions are securely processed via PayPal. Although no system is completely foolproof, we continually enhance our security measures to keep your personal information safe.

8. Data Retention

We retain your personal information only as long as necessary to provide our services or as required by law. After you close your account or stop using our services, we may retain certain data for legal, fraud prevention, or operational purposes.

9. Withdrawing Consent

You have the right to withdraw your consent for processing your personal data at any time. Please note that withdrawing consent may limit your access to certain services. To update or delete your information, simply reach out to us at .

10. Accessing, Reviewing, and Updating Your Information

You have the right to access your personal data, correct any inaccuracies, and request the deletion of your information. To make any changes or request access, simply email us at .

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page, and when appropriate, communicated to you via email. We encourage you to review this policy regularly to stay informed about how we protect your personal data.

By using craftgen, you agree to the terms outlined in this Privacy Policy. If you have any questions or concerns, don’t hesitate to contact us at . We’re here to ensure that your experience with us is not only safe, secure, and protected but also enjoyable, seamless, and rewarding at every step of your journey.